Terms & Conditions
Version 2026-05-17 · Effective May 17, 2026
These Terms & Conditions ("Terms") govern your access to and use of the BrokerShield platform, website, APIs, and related services (collectively, the "Service") operated by BrokerShield ("BrokerShield," "we," "us," or "our"). By creating an account, checking the acceptance box at signup, or using the Service, you ("you," "Customer," or "Broker") agree to these Terms. If you do not agree, do not use the Service.
1. Nature of the Service — Information Only
BrokerShield is an information and workflow tool, not a carrier selection service, broker, freight forwarder, motor carrier, or insurer. The Service aggregates and presents publicly available and third-party data (including FMCSA SAFER/QC records, insurance information, authority status, safety ratings, inspection history, and similar data), generates checklists, prompts, AI-assisted coaching, and produces documentation (such as vetting PDFs, call recordings, and attestations) to help you organize your own due-diligence process.
You — the broker, shipper, or end user — make the sole and final decision on whether to tender, dispatch, or contract with any carrier. BrokerShield does not recommend, endorse, approve, certify, qualify, rate, score, rank, or guarantee any carrier. Any indicators, flags, checklist statuses, "pass/fail" markers, color codes, AI summaries, or risk signals shown in the Service are informational aids only and do not constitute a recommendation or instruction to use or not use any carrier.
2. "Managed" Vetting Service
When you purchase a managed vetting (where a BrokerShield analyst calls the carrier, verifies COI issuers, or performs additional research), the same rule applies: we deliver information — verified contacts, observed inconsistencies, scraped public records, and notes from the call. We do not approve the carrier or tell you to book the load. The decision to use, decline, re-vet, or further investigate the carrier is yours alone, made in your sole judgment and in accordance with your own policies, contracts, broker-carrier agreements, customer requirements, and applicable law.
3. No Warranty on Third-Party Data
Data displayed in the Service originates from third parties including, without limitation, the Federal Motor Carrier Safety Administration (FMCSA), insurance carriers, web sources, the carrier itself, and AI models. Such data may be incomplete, outdated, inaccurate, delayed, mis-keyed by the source, or unavailable. BrokerShield does not independently verify or guarantee the accuracy, completeness, timeliness, or fitness for any purpose of any third-party data, and you agree not to rely solely on the Service for any decision.
4. No Professional Advice
The Service does not provide legal, insurance, regulatory, safety, compliance, financial, or risk-management advice. AI-generated coaching, suggested questions, scripts, summaries, and "red flag" explanations are produced by automated systems and may be wrong. You are responsible for consulting your own qualified attorneys, insurance brokers, compliance officers, and other professionals.
5. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROKERSHIELD DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. BROKERSHIELD DOES NOT WARRANT THAT THE SERVICE WILL PREVENT FRAUD, DOUBLE-BROKERING, IDENTITY THEFT, CARGO THEFT, CARGO DAMAGE, LATE DELIVERY, INSURANCE CLAIM DENIAL, OR ANY OTHER LOSS.
6. Limitation of Liability — Carrier Selection
BrokerShield is not liable for any decision you make, or fail to make, regarding a motor carrier, including the decision to tender, dispatch, contract with, pay, decline, re-broker, or terminate any carrier. You acknowledge that carrier selection is your independent business decision and that BrokerShield has no role in, control over, or responsibility for that decision.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL BROKERSHIELD, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY: (a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (b) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; (c) CARGO LOSS, CARGO DAMAGE, THEFT, FRAUD, DOUBLE-BROKERING LOSS, MIS-DELIVERY, NON-DELIVERY, OR DELAY; (d) CLAIMS BY SHIPPERS, CONSIGNEES, INSURERS, OR THIRD PARTIES; OR (e) AMOUNTS THAT EXCEED, IN THE AGGREGATE, THE GREATER OF (i) THE FEES YOU PAID TO BROKERSHIELD IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (ii) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF BROKERSHIELD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
7. Indemnification
You will defend, indemnify, and hold harmless BrokerShield and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your selection, rejection, retention, or use of any carrier; (c) any cargo claim, theft, fraud, double-brokering, or contract dispute involving a carrier or shipper; (d) your violation of these Terms or any law; and (e) any content, data, or instructions you submit to the Service.
8. Customer Responsibilities
- You will independently verify carrier authority, insurance, and identity using your own processes and your own broker-carrier agreement before tendering any load.
- You will maintain your own written carrier-qualification policy and apply it consistently.
- You will not represent to any third party that BrokerShield "approved," "cleared," "qualified," or "guaranteed" any carrier.
- You are responsible for all activity under your account, including invitees, sub-users, and API keys.
9. Fees & Refunds
Pricing is shown on the pricing and billing pages of the Service. Free-tier vettings are provided at BrokerShield's discretion and may be modified or discontinued at any time. Paid vettings are consumable services and, except where required by law, are non-refundable once delivered. Unused prepaid balance may be withdrawn by request.
10. Account Termination
BrokerShield may suspend or terminate your account at any time for violation of these Terms, suspected fraud, or risk to the platform. You may terminate your account at any time by contacting support. Sections 1–7, 11, and 12 survive termination.
11. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction and venue there. You and BrokerShield each waive any right to a jury trial and to participate in any class action.
12. Changes to the Terms
We may update these Terms from time to time. Material changes will be communicated by email or in-product notice and will require re-acceptance for continued use. The current version identifier and effective date appear at the top of this page.
13. Contact
Questions about these Terms: legal@brokershield.dev.